Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Due to the nature of natural crystals and handmade items, returns are accepted only under the following conditions:

  • The item is damaged during shipping

  • The item received is incorrect or not as described

To be eligible for a return:

  • You must contact us within 48 hours of delivery

  • The item must be unused and in its original packaging

  • Clear photos or videos showing the issue are required

❌ We do not accept returns for:

  • Natural variations in color, shape, size, inclusions, or texture

  • Change of mind or personal preference

  • Minor imperfections inherent to natural stones

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Clearance or sale items

  • Custom or made-to-order items

  • Wholesale orders

3. Damaged or Defective Items

If your item arrives damaged:

  • Please email us at [your email]

  • Include your order number and clear photos/videos of the damage

  • Claims must be submitted within 48 hours of delivery

Once approved, we will offer:

  • A replacement (if available), or

  • A refund to your original payment method

4. Refund Process

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping fees are non-refundable, unless the issue was caused by us

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We recommend using a trackable shipping service

  • We are not responsible for lost return packages

6. Customs & Duties

Customers are responsible for:

  • Import taxes

  • Customs duties

  • Any fees charged by the destination country

These fees are non-refundable.