Frequently Asked Questions
Q: Are your crystals natural?
A: Yes. All our crystals are 100% natural and sourced directly from Brazil and Uruguay.
Q: Is the item in the photo the exact one I will receive?
A: Yes. What you see is exactly what you get. Each piece is one of a kind.
Q: Where do you ship from?
A: We ship from both Brazil and China, depending on the product.
The shipping origin is stated in each product description.
Q: How fast do you ship orders?
A: Orders are usually shipped within 12 hours, excluding public holidays.
Orders requiring custom-made bases may take longer.
Q: What shipping method do you use?
A: We mainly use air shipping to ensure safe and fast delivery.
Q: Do you offer video confirmation before shipping?
A: Yes. Video inspection is available upon request before shipping.
Q: Do you accept wholesale orders?
A: Yes. Wholesale inquiries are welcome. Please contact us for details.